The position:

Intersys looking to hire a Senior Operations Analyst who will responsible for workflow development, runbook documentation, identifying automation opportunities, and other collateral in support of delivering operational frameworks for our teams.



  • Creation of runbooks and other collateral
  • Design workflows and best practice documentation
  • Work with product owners to identify automation opportunities
  • Provide strategic recommendations to improve operational health
  • Interact with customers/partners for deep understanding of capabilities
  • Assist in building out next-level world-class operations
  • Research new technologies and alternative methods of efficiency
  • Solve new and challenging technical issues


  • Strong understanding of technical or service operations
  • Strong understanding of MS Visio, Excel, PowerPoint, Word, Gliffy, etc.
  • Strong understanding of Jira, Confluence, Slack, etc.
  • Ability to provide innovative recommendations to operational problems
  • Awareness and basic understanding of tools such as Datadog, AppDynamics, ELK, Jira, etc.
  • Familiarity working in Agile environments
  • Awareness of Public Cloud (AWS/Azure), Docker, Kubernetes, CI/CD, and similar technologies
  • You are comfortable being set loose without a lot of direction
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