The position:

As a Technical Operations Engineer you will help drive operations, triage, and incident management for our new telematics platform

 

Responsibilities:

  • Provide recommendations on product and process improvement by tracking system and customer issues
  • Support Technical experts in leading Connected Car customer issue and incident management initiatives.
  • Engage business units and supplier/partner’s participation for issue management and be the coordination point of contact on behalf of the connected vehicle systems team to drive customer issues to closure
  • Oversee testing and validation schedules for Connected Services, including coordination of IT sprint releases for pre-and post-production validation

 

Requirements:

  • Minimum of 3 years of experience in technology consulting or connected services quality management
  • Experience utilizing JIRA and MS Excel for project planning and tracking
  • Solid understanding of IoT and/or Telecommunications
  • Strong experience leading Connected Services topics and discussions with technical and non-technical customer stakeholders
  • Strong analytical skills in root cause analysis and issue resolution
  • Experience working directly with Automotive OEM’s, Tier 1 and Tier 2 suppliers is highly preferred

JobID: 4082

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